Field Service Engineer III
Responsibilities:
- Act as first contact for customers for service related incoming calls, and coordinate customer paperwork with Sales department
- Understand and verify customer equipment service requirements are met and respond to customer inquiries within 24 hours
- Travel to customer sites to assist with set up of new equipment and resolve problems as required
- Maintain Field Service tracking system to gauge customer satisfaction
- Review final operation of equipment as related to customer specifications
- Work with Manufacturing and Engineering to develop new equipment specifications
Qualifications:
- • Associates degree or equivalent experience in electromechanical assembly of industrial/capital equipment
- At least two years, “hands on”, experience in electromechanical assembly in the semiconductor or related industries
- Experience managing or assisting in the training of customers in the factory, participating in installation and trouble shooting/repair
- Must have demonstrated ability to maintain professional communications with the customer at all times
- Thorough knowledge of assembly drawings, wiring diagrams, computer familiarity to operate commercial software such as MS Word, Excel, Access, Act and similar programs or equivalent is required
- Ability to travel up to 70% both domestically and internationally
- Familiar with international quality standards. Must have a command of standard written and spoken English
- Must have valid drivers license
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